Hi Dear friend,

Thanks for choosing RK keyboard!

 

The working time of Our after-sales support time is from 9 a.m. to 6 a.m. Beijing time, Monday to Friday. please feel free to leave message to our Email:rkgaming@rkgaming and we will get back to you ASAP.

Our keyboards are guaranteed for 12 months, from date of sale, providing not damaged by the user. We also recommand you to contact the seller first.

 

Here is some Q & A to help doing self-check with your keyboard issues.

 

here is the latest universal software version for RK keyboard:

https://drive.google.com/file/d/1s1SIYIUjiNEBSHJpRUAkdOQ57WshTJ61/view?usp=drive_link

(wired mode & Windows system only）

please get more details from our official website:

http://en.rkgaming.com/news/10/

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RK keyboards are not 100% compatible with PS4, PS5 or Xbox. If you want to return or exchange, please contact the seller directly.

 

If the mode you have is RK61 wired RGB QMK version and not compatile with PS5,

Please try to flash the file from this link:

http://en.rkgaming.com/media/files/20240304/20240304161908_7135.zip

 

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Double click issue, backlights stop working suddenly，Press two keys to activate the other，etc., please follow those steps:

 

1. Please try to press and hold Fn+Space bar together for 3s to restore factory settings.
2. If that doesn’t work, Let's find out your current PID.

please follow the steps below:

1. download from this link and open the keyboard test program first.
2. https://drive.google.com/file/d/19JCERH5gYH251Tf9TrOpMhOrT-pNlmre/view?usp=sharing
3.  then connect your keyboard with cable (wired mode), the information will come out automatically.

3. According to PID, find the corresponding firmware from our official website:
4. http://en.rkgaming.com/download/1/

If you can’t get the PID or can’t find the firmware, the technical support will get back to you ASAP.

 

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Single key or some keys stop working or not working properly

1. Remove the mechanical switches and check the metal pins if bent or oxidation.
2. Check the terminal socket(s) fell , loose or metal part oxidation.
3. Win key don’t work, please try to press Fn+Win to lock or unlock this key function.
4. The WIN and  ALT  two key positions are swapped: try to press Fn+ A: Windows mode & Fn +S: Mac mode.(The one with the screen needs to be operated by the knob)

 

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After changing new switches, the issue is still remain, it could be a hardware issue.

1. Professional local repair service.
2. Buy accessories from us and checked by yourself.

 

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LED lighting issues:

If it's uneven brightness or flickering lights, try to update the firmware.（refers to point 3)

If it's an individual LED issue, you can try replacing the LED. 

 

Thanks for your support and Have a nice day!